Privacy Policy

Ambient Heating Solutions Ltd

1. Important information and who we are

Ambient Heating Solutions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This privacy policy explains how we collect, use, store and protect your personal data when you interact with us, including when you visit our website, request a quotation, or enquire about our services.

Ambient Heating Solutions Ltd is an Introducer Appointed Representative of TradeHelp Ltd, who are authorised and regulated by the Financial Conduct Authority (FRN 697812).

We introduce customers to TradeHelp Ltd for the purpose of arranging finance. We do not charge a fee for this introduction.

2. The data we collect about you

We may collect, use, store and transfer the following types of personal data:

  • Identity Data (name, title)
  • Contact Data (email address, telephone number, address)
  • Technical Data (IP address, browser type, device info)
  • Usage Data (how you use our website)
  • Marketing and Communications Data (preferences for receiving marketing)

We do not knowingly collect data relating to children.

3. How your personal data is collected

We collect data through:

  • Direct interactions (forms, enquiries, phone calls)
  • Automated technologies (cookies, analytics tools)
  • Third parties such as finance providers where relevant

4. How we use your personal data

We will only use your personal data where the law allows us to.

Most commonly, we use your data to:

  • Respond to enquiries and provide quotes
  • Deliver our products and services
  • Introduce you to finance providers (where requested)
  • Improve our website and services
  • Comply with legal and regulatory obligations

Where finance is requested, your details may be shared with TradeHelp Ltd and their panel of lenders to assess your eligibility.

Finance options are subject to status and credit checks.

5. Disclosures of your personal data

We may share your personal data with:

  • TradeHelp Ltd and associated lenders
  • Service providers who support our business (IT, hosting, analytics)
  • Regulatory authorities where required

We require all third parties to respect the security of your personal data.

6. International transfers

We do not routinely transfer your personal data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

8. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

9. Your legal rights

Under UK data protection laws, you have rights including:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing
  • Request restriction of processing
  • Request transfer of your data

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Complaints

If you have any concerns about how we use your personal data, please contact us first.

On the rare occasion that we do receive a complaint, we take it very seriously. If you have an issue with a product purchased via finance and we have been unable to resolve your issue, please contact TradeHelp Ltd using the following details:

Write: Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT

Telephone: 01978 666887

E-mail: info@tradehelp.co.uk

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider. Your credit provider will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can’t reach an agreement:

If you are not satisfied with the lender’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of the lender’s final response letter to you.

They can be contacted in the following ways:

Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0300 123 9 123

E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

11. Cookies

Our website may use cookies to distinguish you from other users and improve your experience.

You can set your browser to refuse all or some browser cookies.

12. Contact details

If you have any questions about this privacy policy or our data practices, please contact:

Ambient Heating Solutions Ltd
2 Braceys, Benington, Stevenage, SG2 7SA GB
enquiries@ambientheatingsolutions.com
01992 554941

13. Changes to this policy

We may update this privacy policy from time to time. Please check this page periodically for updates.